If you book our services, you are agreeing to comply with and be bound by the following terms and conditions of hire.
A non-refundable deposit of 50% (unless otherwise stated) is required to reserve your booking with us, of which will be deducted from the final invoice due up to 2 weeks prior to your event. Any bookings where payment is not made by the balance due date will be cancelled with loss of any monies paid.
The Customer assumes complete responsibility for loss of, or damage to, the hire products from the time the equipment is delivered to the venue/premises and until it is collected or from the time the equipment is collected from the showroom and returned. The damage charges will be the cost of replacing the equipment with new stock, charged from £195 per letter or number. Where applicable, we strongly recommend you take sufficient wedding insurance for such instance.
Cancellation will result in the forfeit of the deposit if cancelled up to 2 weeks prior to the hire. Cancellation where full payment has been made and within the 2-week period, will result in an overall loss of monies paid.
All hires delivered and collected by Illuminated Events will be provided with a 2-hour delivery window. Failure to comply with the agreed delivery and/or collection times will incur an additional charge of at least £17 per day. For collections and returns made by you, the Customer, a 30-minute time window will be provided to collect and/or return the equipment on hire. Failure to comply with the agreed collection and/or return times will incur an additional charge.
Our letters/numbers must be displayed on a flat surface, away from water and, if applicable, shielded from any wind. Any damage caused by misuse, please refer to clause (2).
Illuminated Events (PA Entertainments Group)
Century Business Park