Terms & Conditions

Illuminated Events

If you book our services, you are agreeing to comply with and be bound by the following terms and conditions of hire.

1. Booking

A non-refundable deposit of 50% (unless otherwise stated) is required to reserve your booking with us, of which will be deducted from the final invoice due up to 2 weeks prior to your event. Any bookings where payment is not made by the balance due date will be cancelled with loss of any monies paid.

2. Damage of Hired Equipment

The Customer assumes complete responsibility for loss of, or damage to, the hire products from the time the equipment is delivered to the venue/premises and until it is collected or from the time the equipment is collected from the showroom and returned. The damage charges will be the cost of replacing the equipment with new stock, charged from £195 per letter or number. Where applicable, we strongly recommend you take sufficient necessary insurance for such instance.

3. Cancellation

Cancellation will result in the forfeit of the deposit if cancelled up to 2 weeks prior to the hire. Cancellation where full payment has been made and within the 2-week period, will result in an overall loss of monies paid.

4. Delivery Service, Collection & Return

All hire items delivered and collected by Illuminated Events are subject to a two-hour delivery and collection time window. Where delivery or collection is required at a venue, the agreed times confirmed at the point of booking must be strictly adhered to. Failure to provide access at the agreed collection time will be deemed a failed collection and may incur additional collection charges, starting from £30, subject to location.

5. Positioning

Our letters/numbers must be displayed on a flat surface, away from water and, if applicable, shielded from any wind. Any damage caused by misuse, please refer to clause (2).

6. The Supplier

Illuminated Events

Email: info@illuninatedevents.net

Tel: 07712 550 048