If you book our services, you are agreeing to comply with and be bound by the following terms and conditions of hire.
A non-refundable deposit of 50% (unless otherwise stated) is required to reserve your booking with us, of which will be deducted from the final invoice due 4 weeks prior to your wedding or event.
The Customer assumes complete responsibility for loss of, or damage to, the hire products from the time the equipment is delivered to the venue/premises and until it is collected or from the time the equipment is collected from the showroom and returned . The damaged charge will be the cost of replacing the equipment with new stock, charged at £150 per letter or number. Where applicable, we strongly recommend you take sufficient wedding insurance for such instance.
Cancellation will result in the forfeit of the deposit if cancelled up to 2 weeks prior to the hire. Cancellation where full payment has been made and within the 2-week period, will result in an overall loss of monies paid.
All hires delivered and collected by Illuminated Events will be provided with a 2-hour delivery window. Failure to comply with the agreed delivery and/or collection times will incur an additional charge. For collections and returns made by you, the Customer, a 1-hour time window will be provided to collect and/or return the equipment on hire. Failure to comply with the agreed collection and/or return times will incur an additional charge.
Our letters/numbers must be displayed on a flat surface, away from water and, if applicable, shielded from any wind. Any damage caused by misuse, please refer to clause (2).
Illuminated Events (PA Entertainments Group)
Century Business Park